Spa Business magazine catches up with Thomas Roessler, managing director of the The Assistant Company (TAC)
Spa Business magazine (SB): What’s the newest piece of spa software you’ve launched?
Thomas Roessler (TR): Spa management is not a job that’s linked to only one locality or one computer. We recently introduced Sense onto the market. With this module, spa employees can access our software from all common browsers on smartphone, tablet, laptop or desktop PC.
SB: What’s been TAC's biggest news recently?
TR: We bought HIS Solution, a big German spa software company, and have now reached a high of 1,200 customers in 54 countries. We’ve also made a huge step into the B2C-market since acquiring WellnessBooking.com – Germany’s top spa booking platform – in July 2015.
SB: What trends are you spotting?
TR: A seamless availability of spa offers is increasingly required by consumers. Digital signage is therefore as important as mobile access to last-minute offers. Spa software must adapt to this trend and set up corresponding interfaces.
We also believe that hands-on experience in using spa software is crucial. Some universities are offering our spa software course to their spa students, helping job seekers to get a smooth transition into the industry.
SB: How are consumer trends shaping spa software?
TR: We see great potential in booking platforms, as customers search for information relevant for making a booking online – if you’re not listed online, you’re non-existent. Our software automatically transfers all online bookings into the software, therefore preventing any double-bookings occurring online or on-site.
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